We want your shopping experience with My Flower to be simple, transparent and hassle-free. Key Information We ship with BRT, GLS, UPS, FedEx and SDA. Free shipping on orders over €100. Standard orders are delivered within 24–48 business hours. During public holidays and peak periods, delivery times may be longer. Secure payments are available via Visa, Mastercard, PayPal, Apple Pay, Google Pay, Stripe and Amazon Pay. Pay in instalments with Scalapay and Klarna. Business customers can request 30- or 60-day payment terms through Billie. Private customers can request a free return within 14 days, excluding fresh products, which cannot be returned due to their perishable nature. My Flower Pro / VAT-registered business customers do not have a statutory right of withdrawal, as provided by applicable law. For assistance, contact info@myfloweritaly.com or WhatsApp +39 327 621 4875. Section 1 — Seller Information The website myfloweritaly.com is operated by My Flower Srl, based in Italy. For any legal or commercial enquiries, you can contact us at info@myfloweritaly.com. These General Terms and Conditions of Sale (the “Terms”) govern all purchases made through myfloweritaly.com and apply to every contract entered into between My Flower Srl and the customer, whether a private consumer or a professional customer. These Terms are drafted in accordance with the Italian Consumer Code (Legislative Decree 206/2005) and the Italian Civil Code (Articles 1470 et seq.). Before placing an order, customers are encouraged to carefully read these Terms. By submitting an order, the customer confirms full acceptance of these Terms. Section 2 — Products & Availability My Flower Italy offers a wide range of: Artificial flowers and plants Preserved and dried botanicals Fresh flowers and plants Vases and baskets Decorations Floristry supplies Wedding and event products Each product is described on its individual product page, including its main materials, dimensions and characteristics. Product Availability Product availability is updated in real time. In exceptional circumstances, an item may become unavailable after an order has been confirmed. In this case, My Flower Italy will contact the customer and offer either: an alternative product with equivalent characteristics; or a full refund of the amount already paid. Fresh Products Cut flowers and fresh plants are subject to seasonal availability. Due to their perishable nature, fresh products cannot be returned or refunded once delivered, except in cases of documented conformity defects identified upon delivery. Product Images Product images are for illustrative purposes only. Colours, textures and finishes may vary slightly from the actual product depending on screen settings and display technology. Section 3 — Prices & Invoicing All prices displayed on the website include VAT at the applicable rate. My Flower Italy reserves the right to change prices at any time. However, the price charged for an order will always be the price displayed at checkout when the order is placed. Any applicable shipping costs will be clearly displayed before the order is confirmed. Shipping is free for orders of €100 or more. Invoices Private customers automatically receive a commercial receipt. Customers who require an invoice, particularly VAT-registered businesses, must enter their billing information during checkout, including: Company name VAT number SDI code or certified email address (PEC) Invoices cannot be issued retrospectively for completed orders if the required tax information was not provided at checkout. Section 4 — Payment Methods My Flower Srl accepts the following payment methods through secure and encrypted payment systems: Credit / Debit Card — Visa and Mastercard, processed through Stripe PayPal — Immediate payment or payment in 3 or more instalments Apple Pay / Google Pay — Available on compatible devices Amazon Pay — For customers with an Amazon account Scalapay — Payment in 3 interest-free instalments Klarna — Payment in 3 interest-free instalments Stripe — Secure payment via payment link Instant Bank Transfer Bank Transfer Orders paid by bank transfer will remain on hold for a maximum of 2 hours while awaiting payment confirmation. If payment is not received within 2 hours, My Flower Srl reserves the right to cancel the order. The sales contract becomes effective once My Flower Srl receives payment confirmation. If payment is unsuccessful or not received, the order will be automatically cancelled. My Flower Pro — B2B Customers Payment is normally required in advance. For high-volume orders, business customers may request deferred payment solutions through dedicated B2B financial services such as Billie. Specific terms will be communicated when the order is confirmed. Section 5 — Shipping & Delivery My Flower Italy ships throughout Italy using BRT, GLS, UPS, FedEx and SDA. International shipping is available to the countries listed at checkout. Large-volume deliveries may be handled through Pallet Way or vehicles operated by an associated group company, Loginet Srl. Standard Delivery Times Standard delivery time is approximately 24–48 business hours from payment confirmation, excluding logistical disruptions and public holidays. Delivery times are indicative and do not constitute a binding contractual commitment. During public holidays, peak seasons or periods of high demand, delivery times may be longer. Large B2B Orders Large-volume B2B orders may require additional processing time. My Flower Italy will provide an estimated delivery date when the order is confirmed. By accepting the order, the customer also accepts any applicable extended processing and delivery times. Checking Your Delivery Upon delivery, customers must check the condition of the packaging. If visible damage is present, the customer should accept the parcel with reservation, recording the damage on the carrier's delivery document, and notify My Flower Italy within 48 hours of delivery, including photographic evidence. Late claims may not be accepted. Fragile Products For fragile products, we strongly recommend recording a video while opening the parcel. This provides clear evidence in the event that the product has been damaged during transport. Minimum Order The minimum order value is €20. Section 6 — Right of Withdrawal for Private Customers (B2C) In accordance with Italian Legislative Decree 206/2005 (Italian Consumer Code), private consumers purchasing without a VAT number have the right to withdraw from the contract within 14 days of receiving the goods, without having to provide a reason. How to Request a Return The customer must send an explicit withdrawal request to info@myfloweritaly.com within the applicable period, specifying: Order number Products to be returned My Flower Srl will then provide the necessary return instructions. Return Conditions Products must be: Unused Undamaged Returned in their original packaging Unless otherwise agreed, return shipping costs are paid by the customer. Refunds My Flower Italy will refund the amount paid, excluding the original shipping costs, within 14 days of receiving the returned goods. Refunds will be made using the same payment method used for the original purchase. Products Excluded from the Right of Withdrawal The following products cannot be returned: Fresh flowers, fresh plants and fresh greenery, due to their perishable nature and in accordance with Article 59(d) of Legislative Decree 206/2005 Personalised or custom-made products Sealed products which cannot be returned for hygiene reasons once opened For fragile products, customers are strongly advised to record a video while opening the parcel as evidence in the event of transport damage. Section 7 — No Right of Withdrawal for Professional Customers (B2B) In accordance with Article 59 of Legislative Decree 206/2005, the consumer right of withdrawal does not apply to purchases made for professional or commercial purposes. Customers purchasing with a VAT number, including My Flower Pro customers, therefore do not have the 14-day consumer right of withdrawal. In the event of defective or transport-damaged products, professional customers must report the issue within: 5 days of delivery for non-perishable products 24 hours of delivery for perishable products Photographic evidence must be provided. My Flower Italy will assess each case individually and may offer a replacement or issue a credit note. Section 8 — Legal Guarantee of Conformity All products sold by My Flower Italy are covered by the applicable statutory guarantee of conformity under the Italian Consumer Code. Private consumers (B2C): 24 months from the date of purchase VAT-registered professionals (B2B): 12 months from the date of purchase, as provided by the Italian Civil Code The guarantee covers defects of conformity existing at the time of delivery. It does not cover damage caused by: Improper use Normal wear and tear Accidental events occurring after delivery To request assistance under the guarantee, contact info@myfloweritaly.com with a description of the issue and photographic evidence. Section 9 — Product Samples (My Flower Pro) My Flower Pro customers may request product samples before placing large-volume orders. Samples are purchased at the applicable My Flower Pro price. Free sample kits are not available. Sample purchases are non-refundable. Section 10 — Intellectual Property All content available on myfloweritaly.com, including text, images, logos, product descriptions and graphic materials, belongs to My Flower Srl or to the respective rights holders. Reproduction, distribution or commercial use of this content without prior written authorisation is prohibited. Section 11 — Limitation of Liability My Flower Srl shall not be held responsible for delays or failure to fulfil its obligations caused by circumstances beyond its reasonable control, including: Force majeure Strikes Natural disasters Logistics disruptions Other events outside the company's reasonable control Section 12 — Dispute Resolution For any complaint or dispute concerning an order, customers are invited to first contact My Flower Italy customer service at info@myfloweritaly.com. We aim to respond within 3 business days. If the matter cannot be resolved directly, private consumers residing in the European Union may use the applicable alternative dispute resolution mechanisms available under EU law. For disputes that cannot be resolved amicably, jurisdiction shall be: The court of the consumer's place of residence or domicile, for private customers The Court of Milan, for professional customers Section 13 — Changes to These Terms My Flower Srl reserves the right to modify these Terms at any time. Any changes will be published on this page together with the relevant update date. By continuing to use the website after the updated Terms have been published, the customer accepts the revised Terms. Contact For any questions: Email: info@myfloweritaly.com WhatsApp: +39 327 621 4875 Last updated: 10 August 2026